- Our Policies
Mosaic Tile Mania offers the following Order Cancellation & Returns Policies: Returns are welcome within 7 days of delivery for store credit on purchase price, less a 15% restocking fee and actual shipping costs when free shipping was received. You must have an account registered with us so we can apply your credit to your account. Shipping is non-refundable. Return shipping is required to have delivery confirmation. Please e-mail us with your tracking number upon shipment. Computer monitors may cause variations in color depiction, so please request a sample prior to order if necessary. Refunds can not be granted if colors appear different in person than expected. Order Cancellation: Orders cancelled after they have been shipped/fully processed, regardless of the time frame, will be handled as a return. Orders cancelled within 1 hour AND prior to shipping will receive a full refund on all charges. Orders cancelled after 1 hour, but prior to shipment will receive a store credit on purchase price and any shipping paid, less a 15% restocking fee on the purchase price.
Orders returned due to insufficient or incorrect addresses will be reshipped at buyer's cost only if an address change is required. (If your parcel is returned due to post office error and no changes need to be made to the address, there will be no reshipping fee.) The reshipping fee is $7.00 or the actual cost to ship package if higher than $7.00. When the reshipping fee is paid, please be sure to update your shipping address with your online payment to ensure proper delivery on second attempt.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Mosaic Tile Mania collects and uses Users personal information for the following purposes:
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.